POLICIES | Qc Lagree

Our Policies

Download the QC Lagree App: The QC Lagree app is the best way to manage your account and schedule.

Save Credit Card on File: A card on file is mandatory and will be automatically charged for late cancellations, no-shows, or outstanding balances. Refusal to keep a card on file or failure to pay account balances, may result in freezing your account.

First-Time Clients: All first-time clients must check in at the studio at least 10 minutes before class start time. This allows our staff to walk you through the Mega Pro and gives the instructor a chance to connect with you before class begins. If you do not arrive 10 minutes early, you will not be allowed to take the class.

Grip Socks: Grip socks are mandatory for machine use and are available for purchase at the retail boutique at the front desk.

Mandatory Check-In: Check-in with the front desk or instructor is required. Failure to check-in will result in a no-show charge of $35.

Late Arrivals: Classes start on time and may not be joined late. If you arrive and the door is locked, you may not join class and are subject to the no-show fee. This policy is for the client’s safety and is out of respect for the instructor and other clients to limit disruptions.

Cancellations: Cancel at least 8 hours before class to avoid a $25 late fee. Arrivals over 3 minutes late may result in forfeiting your spot to a waitlisted client. All cancellations must be done through the app. We do not accept text, email, phone, or social media messages as cancellation methods. Unlimited members receive 1 free late-cancel or no-show fee waiver per month but must email info@qclagree.com in order to redeem. It will not be applied automatically.

No Show: Clients who fail to show up for a reserved class without prior cancellation will be charged a $35 no-show fee. This policy helps ensure fairness and allows us to accommodate other clients on the waitlist. Unlimited members receive 1 free late-cancel or no-show fee waiver per month but must email info@qclagree.com in order to redeem. It will not be applied automatically.

Waitlist: Waitlisted clients may be added to a class at any time if a spot opens, including outside normal hours. The studio is not responsible for inconvenient timing; enable notifications to stay updated.

Same-Day Class Time Changes: Please contact the Studio to see if you can be accommodated at no-charge to move class times same-day.

Notification Settings: Enable text and email notifications through the QC Lagree app. The studio is not responsible for missed classes due to disabled notifications.

Membership Pausing: Clients may pause their monthly membership at any time for a $25 fee, per month. Email info@qclagree.com for pausing.

Membership Cancellation: Cancel at least 7 days before the next billing cycle. Email info@qclagree.com for cancellations.

Minimum Membership Term: All non-founding monthly memberships have a minimum 6-month commitment. Early termination is subject to a $100 fee.

No Phone Policy: To maintain a focused, respectful, and distraction-free environment for everyone, cell phone use is strictly prohibited during class. Phones must be silenced and stored away before class begins. This ensures that all clients can fully engage in their workout and that the instructor can lead without interruptions. If you are expecting an urgent call, please inform the instructor or front desk before class starts.

Age Requirement: Children ages 16 and 17 are permitted to take Lagree classes, but they must be accompanied by a guardian or parent during the class and the guardian must sign the waiver on their behalf. Additionally, our management team will have a brief conversation with them to ensure they understand the nature of the class and any safety guidelines. Adults 18+ years of age may take classes independently.

We prioritize the safety and comfort of all our clients, and we appreciate your understanding of these policies.